HDFC Bank - Branch Head - Retail Banking

Branch Head - Retail Branch Banking

Responsibilities :

- Lead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management

- Own all branch-banking objectives and overall branch supervision

- Ensure achievement of overall Branch Targets by generating business and cross sales

- Key Customer Relationship Management & supervision of all High Net Worth customer programs

- Ensure all components of the branch sales model function as per design

- Complaints Handling

- Review Branch Operations reports

- Branch Merchandising & co-ordination with Marketing at product level

- Review vault register

- Review Suspense & Dummy accounts

- Ensure compliance with Banking rules, Regulations & Procedures

- Periodic review of progress vs. objectives

- Ensure clarity of Business objectives among staff

Requirements :

- Candidate must possess at least MBA, PGDBM, PGDBA

- At least 5 year(s) of working experience in the related field is required for this position

- Sales / Marketing skills

- Team Management Skills

- Interpersonal & Influencing skills

- Good Relationship Management Skills

- Knowledge of the Banking Industry & Financial Markets