Director - Collection Process

- Candidate would be responsible for strategic leadership, management and planning responsibilities for customer collection. Works with management to develop policies and carry out tactical directions to improve the collection targets. The Collection Director would be responsible to lead the company's overall collections, operations and teams. The candidate would be responsible for producing all AR, Credit & Collection policies, in addition to the investigation of customer financial credit risk, assessing credit history. Ability to designs and implements various processes to improve cash flow and reduce receivables to corporate established benchmarks.

Other Key Duties &Responsibilities :

- Ability to train,motivate, lead, manage, develop and train collections team

- Must be a results driven, hands-on manager willing to collections calls daily

- Responsible for collection of past due customer invoices and weekly reporting of collection status to senior management

- Ability to work closely with sales operations to ensure collection guidelines are

- Adhered to and quickly resolve issues

- Ability to research and reconcile remittance to AR balances efficiently

- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service and the AR Credit & Collections process and reduce collection cycle times (DSO).

- Continually assess team and processes. Design and implement process improvements to improve cash flow and minimize outstanding receivables to include system enhancements and implementation.

- Oversee the establishment and review of appropriate customer credit lines. Negotiate and communicate with Sales regarding credit decisions. Recommend payment terms and credit limits to new and existing customers.

- Interpret customer financial information and Dun & Bradstreet reports to determine credit worthiness, advising them of payment terms and credit limits. Periodically review and adjust credit limits as needed.

- Monitor, track & enforce department policies, procedures & goals

- Negotiate with customers to arrange payment plans or to provide additionally required documentation in order to facilitate payment of outstanding receivables.

- Evaluate accounts on an ongoing basis to determine subsequent actions up to and including referral of account to an outside collections agency.

- Provide analysis and feedback regarding the collection issues resulting from internal processes such as, sales, pricing, billing, and other transactional processes.

- Work with other departments to resolve and collect payment for disputed cases.

- Manage collection activities such as sending follow-up inquiries, negotiating with past due accounts, keeping track of cash receipts and referring accounts for Dunning letters.

- Prepare A/R reports and communicate collections issues to senior management.

- Train all Credit and Collection staff on the best practices, policies and procedures in Collections.

- Work with management teams to create new ways to successfully streamline Collection policies & processes.

Qualifications& Other Requirements;

- Master's Degree in Business Administration, Accounting or Finance

- A minimum of 12+ years of experience in leading and managing a high revenue credit and collection department.

- Effective leadership, delegation and prioritization skills, with ability to manage others

- Excellent analytical skills and knowledge of collections, credit, accounting and financial principles

- Possess solid collections, account analysis, and negotiation skills

- Knowledge of D & B reports,

- Strong process capabilities; ability to apply innovative approaches toward minimizing bad debt exposure and DSO reduction

- Knowledge of basic business & accounting processes

- Ability to work effectively in a cross functional team; demonstrated ability to partner with other departments to enable growth while managing overall receivables exposure

- Excellent verbal and written communication skills

- Excellent customer service skills

- Proficient in several MS Office application skills

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