Solutioning - Contact Centre Management

NOTE : IT'S A NON IT ROLE

- Leading development of solution and individually contributing to proposal writing, pre sales Solutioning and bid management across multiple verticals as mentioned above

- Proficiency in business development support activities like responding to RFX/ RFP's/RFI's, proactive solution offering proposals for target leads, best practices, and competency frameworks with multi-channel/multi- location delivery solutions.

- Should have strong management skills, demonstrate proficiency in leading and mentoring teams and individuals to maximize levels of productivity, while forming cohesive and collaborative team environment both on-site and remotely. Should have bid management expertise with less experienced team members through knowledge sharing.

- Should have been involved with market analysis and research teams for new service offerings including forming alliances, preparation of marketing plan, designing mailers etc.

- Experience in the development of requirement and functional specifications as well as business process documentation along with identification of new growth opportunities.

- Good understanding of Automation and RPA possibilities, platforms and vendors in the Front office domain

- Ability to front end discussions with clients and sales towards business closure

- Represent and lead solution walk through with customers

- Developing solutions that are thought through end to end

- Lead complex due diligence engagements for integrated services

- Contribute to Marketing Initiatives as roadshows, white papers, Point of Views

- Ensure that bid management and solution design process is adhered and all compliance metrics are adhered to while working with delivery teams

- Passionate for technology, and ability to work with cross functional teams

- Able to explain complex concepts in simple terms

- Having an entrepreneurial/startup DNA, working agile and flexible in a matrixed organization

- Good understanding of Business Services in both Front office and back office environment

- Good understanding of business processes.

- Good Understanding of latest transformation and technology interventions coming up in market in business services domain

- Being able to challenge and influence delivery teams to create aggressive solutions in best interest of company and customer

- Excellent communication skills, Presentation Skills and customer interaction skills at CXO level

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.