HCL - Senior Manager - Transition - Telecom Domain

- Vision and design end to end programme service delivery road map for complex transformational outsourcing engagements. enabling implementation of HCL's capabilities to deliver the solution and client business case

- Lead cross-functional (operations, transition, process transformation, business process management, RPA and solution development) global teams in identifying and effectively capturing new and previously identified outsourcing service opportunities

- Conduct regular project reviews and implement corrective actions. Be the single point of contact within HCL for project related issues. Ensure projects are monitored and reported against customer expectations, timelines, financial and quality targets

- Monitor pre-implementation phase and to take appropriate actions to meet the timeline and business case expectations.

- Be HCL's respondent for change management during the lifecycle of the project or to support another project manager in that role.

- Be the prime customer interface and customer champion during the lifetime of the project or support another Project Manager in that role

- Proficient to effectively lead Integrated Complex programmes including RPA & Transformation projects (across industries with span of 500+ HC and/or a Deal size of $ 50M+ and above

- Experienced in developing and managing performance measurement tools such as balanced scorecards, Service Level Agreement (SLA) reports or operational performance dashboard

- Responsible in providing deal/location governance and enable effective escalation management

- Represents HCL and Transition in client presentations, orals and client visits to HCL facilities as required

- Actively create domain-led process framework and define best in class operational parameters. Engage with operations team to implement the framework.

Skill set

Necessary Skills

- Deep domain expertise in Technology / tech support non-voice operation.

- Excellent inter personal and people management skills, with an ability to lead the team from the front; should have transitioned large and complex programs

- Good Analytical Skills; Expertise in excel and other reporting tools.

- Excellent Communications skills, both verbal and Non-Verbal

- Six Sigma Certification

- PMP certification

Educational Qualifications:

- Bachelor's Degree from Reputed University; MBA

Experience:

- Minimum 12 years of experience in Transitions - as detailed above