HCL - Operations Manager - SSHS IRCOE

Desired Candidate Profile:

- Minimum 12 years- experience in financial services operations

- 6 years- experience in people management

- Experience in Capital markets working in AMC's broking houses, Registrars/Transfer agents, custodians on the reconciliation side

- Experience in handling Reconciliations operations in BPO's preferable

- Should have experience in managing audits and risk

- Create and use quality service measurement tools to ensure compliance with operational standards

- Good domain skills in the reconciliation processes especially pertaining to Market value recon, Position and Cash Recon

- Experience in matching and allocation, investigation and reviews and good in resolution management

- Devise a clear cut tracking mechanism, log the errors and ensure timely correction of faults so that the recon process adhere to the specified timelines

- Should possess good communication skills - both verbal and written

- Should have basic knowledge of Mutual fund industry and the various intermediaries

- Should be proactive in escalation management

- Knowledge and hands on experience on TLM preferable

- Experience in Quality improvement initiatives

- Understands operational risks and metrics

- Should be ready to relocate to Chennai/Coimbatore and work in night shift

Key Responsibilities / Functions / Role:

- Maintain a controlled operating environment that complies with operational standards

- Perform timely and regular reporting to management

- Manage the team effectively and ensure that the reconciliation is completed within the specified SLA's

- Mentor the team and be responsible for cross training

- Update and follow existing tracking mechanism, log the errors and ensure timely correction of faults so that the recon process adhere to the specified timelines

- Should be willing to work in shifts

Education:

- University degree (B. Com., M.B.A.) in Business majoring in Accounting, Finance, or another Financial-related program. Inter C.A. / Inter ICWAI will be preferred

Skills:

- Ability to manage the team and adhere to strict timelines

- Good interpersonal and communication skills and people management

- Capability to detect errors at the early stages in the sub process and provide timely solutions to the team

- Ability to interact with Delivery Managers/ clients effectively and manage SLA's

- Capable of handling meetings with client and team members.