HCL - Leader - Transformation - SCM Domain

Director- SCM Transformation- Opportunity with HCL DPO, Chennai

- Be responsible for the overall journey of Digital transformation of programs

- Ability to Implement, Manage and Drive Business Outcomes through Digital Transformation Journey

- Ability to Comprehend Business Agreements and Translate into Methodological Transformation Journey of the Program resulting in outcomes as per the agreed contractual terms

- Recommend and implement business process improvement initiatives and knowledge transfer to enhance end customer experience, operational effectiveness and cost profile

- Project integration management for Delivery Processes and Technology Teams in delivering systemic enhancements, technology interventions and automation

- Lead cross-functional change programs and provide subject matter expertise and industry best practices related to business transformation, engagement model and functional areas

- Facilitate end to end approach for development of key transformation projects in partnership with internal/external key stakeholders

- Own and drive large growth and transformation opportunities

- Collaborate with internal/external stakeholders and technology teams in executing IT project plans, oversee development of key performance metrics, deployment of reporting dashboards and periodic presentations for leadership team

- Be responsible to create solutions and own the implementation journey in conjunction with customer stakeholders and internal business partners

- Engage in constant communication with key stakeholders to identify and implement solutions, find and adopt best practices and ensure harmonious relationships

- Design, own and deliver transformation projects and act as strategic advisor to the product leadership team

- Embed strong project management principles and practice, ensuring that key milestones are met, risks identified and the project delivers the service outcomes and savings identified

- Facilitates the development and implementation of the business transition plan to achieve future state stability, whilst minimizing risk to current operations and commercial objectives

- Conduct strategic/exploratory workshops to identify and execute robust roadmaps supporting the global business services

- Have experience in multi-location, multi- Geo platform migration and implementation across business verticals

- Ability to hold, manage and present HCLs digital transformation initiatives single handily with client counterparts and align on outcomes

- Ability to create Journey plan in conjunction with HCL delivery teams globally for continuous improvement

- Provide clear leadership for the technology function, embedding a culture which is business focused and innovate, committed to delivery; encourage collaboration and willingness to look at new solutions and approaches

Key Deliverables :

- High grade Customer Experience (CX) through intuitive, fully-automated environment.

- Establish and Promote Self-serve environment for most customers, eliminating exceptions and manual processes

- Reduce cost to serve and improve productivity

- Reduce human dependency in functional areas and drive system-dependent processes

- Improve service level metrics through design and implementation of efficient procedures, processes and associated systems/applications

- Drive process optimization, operational excellence and build the foundation for continuous improvement culture

- Design an operating platform that will enhance customer experience through self-serve touchless capability & bring in agility to e2e value chain

- Accelerate capture of business value & cost efficiencies

Qualification & Experience (if required) :

- MBA/ PGDM

- 18-25 years of exposure/ experience in Digital innovation and Transformation

Skill Sets required :

- Evidence of leading a transformation of functional excellence

- Extensive experience within Operations with a strong understanding of the inter-relationships between functions in an operational environment

- Strong skills in the areas of business turnaround, value creation, customer management, leading/integrating global teams

- Excellent written and verbal communication skills with the ability to build a strong relationships with internal and external stakeholders

- Experience in Project Management and Governance

- Ability to think out of the box- and manage - problems- proactively

- Agile and innovative to cope with rapid changes in terms of tech evolution and stakeholder requirements

- Ability to manage multiple projects simultaneously - implementations, support etc.,

- Excellent analytical skills and a strong sense for structure and logic

- Ability to priorities and deliver to deadlines

- Proactive and positive attitude towards work goals and ability to work in teams