HCL - Lead Executive - Process Engineering Group - DPO

LEAD EXECUTIVE PROCESS ENGINEERING GROUP (PEG) HCL DPO

Location : Chennai & available to travel and work in flexible shifts as needed

Roles & Responsibilities :

Ensure QMS documentation, updation and implementation across DPO in line with ISO 9001:2015, ISO 20000-1, company's QMS & SMS requirements :

- Plan & execute the internal audits as per the plan for all DPO programs and locations

- Identify and document non-conformities, improvement opportunities

- Prepare audit report & review with stakeholders

- Monitor & maintain corrective actions and be responsible for timely gap fulfilment

- Analyze audit results and recommend process improvements /best practices

- Work with internal audit team and stakeholders of aligned programs/ functions for gap fulfilment

- Contribute in designing and deployment of Service Quality framework, provide insights to business health status

- Provide recommendations for enhancing process efficiency, quality and enabling predictability of Operations Health

- Understand, define & monitor the business indicators (Lagging & Leading Indicators) and create Early Warning system

- Perform risk & controls assessment/FMEA and create propose a robust controls framework

- Create Process Health Dashboards & reports, perform ad-hoc analysis, and implement action plans

- Accountable for data accuracy, timeliness and overall quality of the overall work product

QUALIFICATIONS Degrees, Certifications, Experience :

Engineering Graduate. Preferred: PG degree preferably in Business Administration/Engineering

- Minimum 3 years of experience in auditing, service quality and analytics

- GB certified/ BB certified/Trained & tested

- International Standard Certification: Lead Auditor for ISO 9001: 2015 and/or ISO 20000-1 ITSM with deployment experience. Preferred: IATF 16949 certified, COPC knowledge

SKILLS :

- Indepth understanding of Quality management system and Operations and Support functions working

- Extensive experience in auditing for both operations and support functions

- Indepth understanding of service quality assurance framework

- Extensively worked on process improvement initiatives

- Sound understanding of business metrics & how support impacts those

- Excellent analytical, data visualization, problem-solving and advisory ability

- Excellent in Advanced MS-Excel, PowerPoint, Minitab, MS-Visio usage. Preference: SAP, Tableau knowledge Effective program management skills