Job Title Global Operations Director - Product Support Division HCL- BSERV Location - Noida Reports to ( Job Title) Vice President Detailed Description: To head portfolio of Telecom, Technology and Product Support accounts Desired Skills & Experience : Minimum Experience 15 + Years of Experience Roles & Responsibilities : As a delivery head (L4), responsible for : - Manage a portfolio of US$10-15 Million - Conceptualizing and implementing business plans in tandem with the vision of the business unit and the organization - Focus on quality service delivery enhance the client satisfaction score and manage profitable growth Transition: - Evaluation and prioritization of business processes for offshore service delivery - Interface with client teams to evolve a suitable transition approach - Oversee knowledge transfer - Manage the relationship with the client business heads Operations: - Manage service delivery and meet customer requirements as per agreed SLAs. - Should ensure Customer satisfaction & Operational excellence - Function as point of escalation for all delivery issues - Build and manage excellent business relationships with internal/external customer groups, peers and senior management - Ensure training & developmental plan for all the team members Transformation: - Innovate and Improvise on processes with hard targets for process improvements - Evaluate process changes feasibility and work closely with the client to implement changes - Driving Quality initiatives including Kaizen, Lean, Six Sigma etc. - Imbibe HCL's culture of focus on - value- in the team with implementation of Value Portal - Work with Transformation Board for generation, evaluation and implementation of big ticket ideas Skill set: Necessary Skills: - Deep domain expertise in Telecom voice and non-voice operation, Technology and product support organization. - Excellent inter personal and people management skills, with an ability to lead the team from the front; should have handled large teams (500+ FTEs) - Good understanding (preferably hands -on work experience) in ERP systems like SAP, Oracle, JDE etc., and sourcing tools (e.g., Ariba Sourcing tool) - Good Analytical Skills; Expertise in analysing and coordinating supply chain data and reports - Excellent Communications skills, both verbal and Non-Verbal Desired Skill Sets / Preferred Attributes - Good knowledge of Quality Principles and Six Sigma certification. Educational Qualifications: - Bachelor's Degree from Reputed University; MBA Experience: - Minimum 15+ years of experience in Telecom and Technology - as detailed above

Noida

HCL - Global Operations Director - Product Support - Telecom & Technology 

HCL - Global Operations Director - Product Support - Telecom & Technology  ,Job Description for HCL - Global Operations Director - Product Support - Telecom & Technology  in HCL BPO in  Noida for (15-20) years of experience. Apply Now!

Job Description for HCL - Global Operations Director - Product Support - Telecom & Technology  in HCL BPO in  Noida for (15-20) years of experience. Apply Now!