Haptik - Principal Program Manager

- Haptik is one of the world's largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date.

- Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 100-member strong team that is set to double in the coming year.

- Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry.

- We want to be the most admired brand globally when it comes to enterprise conversational AI.

- We deeply care about building the right solutions for our clients and ensure they get the desired

- ROI and as the Principal Program Manager, you will run a team of PMs, Analysts,

- Conversational designers to build the best conversational AI solutions in the market.

Responsibilities :

- Lead and groom a team of Program managers to ensure all projects are delivered in time with the highest levels of quality

- Ensure adoption and evolution of the overall process from Sales and Solutioning to Dev, QA, and UAT

- Rigorously follow up with clients to unblock internal teams, right from requirement gathering, dependency identification and closure

- Be a champion of communication and clearly communicate project deliverables, timelines, status and dependencies on a regular basis

- Work with multiple stakeholders across development, platform and ML teams to ensure optimal solutions in designing and delivery of high-quality bots

- Work closely with customer success team to ensure continuous improvement of bots ensure customer satisfaction

- Plan out a development roadmap for the enterprise development team and provide relevant insights to the platform owners for further improvement

- Build deep relationships with clients and be the go-to-person for all client requests and escalations

Requirements :

- 8-12 years of experience as a Delivery head / Project Manager, preferably on an Enterprise / SAAS product

- Strong understanding of the enterprise internet ecosystem. Previous experience of working in Chatbots / AI domain a plus.

- Bachelor's/Master's Degree in Engineering from a Tier 1 institute like IIT, BIT, NIT, etc. or US/UK

- Experience working in startups or successful entrepreneurial adventures

- Strong problem solving and analytical skills

- Self-driven, Multi-tasker, Comfortable with a fast-paced, always-on, highly ambiguous environment