- Haptik is one of the world's largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 100-member strong team that is set to double in the coming year, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry. - We want to be the most admired brand globally when it comes to enterprise conversational AI. We deeply care about building the right solutions for our clients and ensure they get the desired ROI and as the Principal Program Manager you will run a team of PMs, Analysts, Conversational designers to build the best conversational AI solutions in the market. Responsibilities: - Lead and groom a team of Program managers to ensure all projects are delivered in time with highest levels of quality - Ensure adoption and evolution of overall process from Sales and Solutioning to Dev, QA, and UAT - Rigorously follow up with clients to unblock internal teams, right from requirement gathering, dependency identification and closure - Be a champion of communication and clearly communicate project deliverables, timelines, status and dependencies on a regular basis - Work with multiple stakeholders across development, platform and ML teams to ensure optimal solutions in designing and delivery of high-quality bots - Work closely with customer success team to ensure continuous improvement of bots ensure customer satisfaction - Plan out a development roadmap for the enterprise development team and provide relevant insights to the platform owners for further improvement - Build deep relationships with clients and be the go-to-person for all client requests and escalations Requirements: - 8-12 years of experience as a Delivery head / Project Manager, preferably on an Enterprise / SAAS product - Strong understanding of the enterprise internet ecosystem. Previous experience of working in Chatbots / AI domain a plus. - Bachelor's/Master's Degree in Engineering from a Tier 1 institute like IIT, BIT, NIT, etc. or US/UK - Experience working in startups or successful entrepreneurial adventures - Strong problem solving and analytical skills - Self-driven, Multi-tasker, Comfortable with a fast-paced, always-on, highly ambiguous environment

Mumbai

 Haptik - Principal - Program Management - IIT/BITS/NIT 

 Haptik - Principal - Program Management - IIT/BITS/NIT  ,Job Description for  Haptik - Principal - Program Management - IIT/BITS/NIT  in Haptik in  Mumbai for (8-12) years of experience. Apply Now!

Job Description for  Haptik - Principal - Program Management - IIT/BITS/NIT  in Haptik in  Mumbai for (8-12) years of experience. Apply Now!