HAPPY - Associate/Lead - Adoption/Digital Campaigns

Job Title: Associate/Lead Adoption

Roles and responsibilities :

- Take ownership for the end-to-end sales cycle for a client, right from the onboarding to the execution and delivery of services to them, and everything in between.

- Identify drops in last mile consumer journey, understand the business processes and recommend changes to increase conversion & reduce disbursement TAT.

- Develop and ensure a standardized, process driven customer centric and/or implement processes across CEA function for service excellence.

- Follow company guidelines and procedures for acquisition of customers, retention of customers, etc.

Minimum Qualification :

- 8+ years of experience in Customer service/ engagement, Retention and Relationship management with 2/3+ plus years of experience in micro - credit or BFSI.

- Post - Graduation with specialization in Banking / Operations is preferred.

- Must have customer centricity approach and must have a flair to connect with customers.

- Should be a team player and ability to work independently and adhere to the timelines.

- Proficient in MS Office particularly MS - Excel and sound knowledge of technology is a must.

- MIS & Reporting knowledge is preferred.

Compensation : Industry Standard

Location : Mumbai, India

Why HAPPY:

- A Highly collaborative team believes in knowledge sharing

- A Lean organization with a highly talented employee base

- Promotes Common organization goals, team targets and celebrates team success

- Highly enthusiastic team with excellent management support & growth path

- A beautiful workplace with a lot of open space to give wings to a creative mind

- Strong leadership inspiring lives with amazing success stories

- Employees are valued and offered best in class equipment, work-life and learning avenues in multiple dimensions

We strongly believe that inclusion fosters innovation and we- re proud to have a diverse team with a wide variety of backgrounds and experiences. We focus on hiring talented people regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status