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26/04 Human Resource
Recruitment Team at Happay

Views:668 Applications:125 Rec. Actions:Recruiter Actions:62

Happay - Senior Manager - Operations (4-10 yrs)

Bangalore Job Code: 1085853

Sr. Operations Manager


About us :

- Happay (now part of Cred) provides business expense management solutions that streamline the expense workflows of the corporates. Happay helps companies manage business expenses easily and quickly and achieve real-time visibility and control over all business expenditure.


- With Happay business expense card and application, customers can report expenses automatically and management has the visibility and control over how and where the organization's money is spent, in real time, through web and mobile applications.

- Happay has acquired marquee Enterprise customers and has built a trustworthy brand amongst CFOs and CIOs in India. Some of the biggest names of India Inc. our clients like Maruti, Tata Group, UPL, Edelweiss, PWC etc. and is trusted by some of the innovative companies also: Dunzo, Lenskart, MPL, Swiggy.

- We are now setting ourselves up to scale faster

Role/ Responsibilities :

- Managing the customer support department's day-to-day functions.

- Handling escalated customer support issues.

- Implementing customer support processes to enhance customer satisfaction

- Manage and train customer service executives

- Set customer satisfaction goals and work with the team to meet them on a consistent basis

- Setting up various processes and their continuous improvement

- Ensuring best in class processes in the company - Customer Support, Payments, KYC, etc.

- Comfortable dealing with ambiguity and working in a constantly evolving business environment

- Driving a culture of getting things done on time with high quality of service

- Ability to follow-up & coordinate with multiple internal stakeholders

Requirements/ Qualifications :

- 4 to 10 years of work experience in Customer Support

- B.Tech from Top tier universities. MBA is a plus

- Excellent written & verbal communication skills (Fluency in English & Hindi is mandatory)

- Sound Analytical & Logical Reasoning skills

- Proficient in MS Excel (Analysis & reporting)

- Experience in fintech/banking is a plus

Life at Happay :

- When it comes to your career, you could work anywhere. With your talent, drive and ambition, we want you to choose us.

- At Happay, we have a big, audacious goal to build a B2B payment platform that gives businesses the visibility, predictability, flexibility, and control that no Indian bank can or has given before. There are new things to learn and new challenges to overcome every single day and it's our job to meet them.

Women-friendly workplace:

Maternity and Paternity Benefits

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