Roles and Responsibilities : - Partner with Customer Success Managers and our customers to understand the scope of the project, create a timeline, and drive the implementation through to successful completion. - Manage multiple software implementations for customers, acting as a hybrid of project manager and technical/business consultant. - Understand the Happay platform end-to-end and Lead solution design workshops with the customer. - Provide guidance and best practices on configuration options and workflow design to meet customer needs. Design and Document the complete solution blueprint document. - Work closely with your Technical Services counterpart on addressing project deliverables and escalating risk areas. - Work closely with configuration/ integration team and ensure timely delivery of the project. - Ensure all configurations, integrations, and customisations are fully tested and ready for deployment. - Obtain customer feedback during UAT and distill into action items for our configuration and integration teams. - Write professional-grade documentation to effectively guide customers through the onboarding process and maintain project documentation to trace all the activities completed during the project. - Drive GoLive preparation with the customer and ensure successful execution of cutover plan, data migration and production deployment from Happay side. - Enable internal support teams to handhold the customer during hypercare period. - Collaborate with Sales, Customer Success, and Product to identify and communicate technical services and solutions. - Participate in late-stage meetings with prospects to consult on product capability and educate on technical implementation (including configuration, integrations, and customisations) Skills and Experience: - 3-5+ years experience implementing B2B SaaS software for enterprise clients as the project lead with full responsibility for onboarding. - Outstanding project and time management skills - skilled at keeping tasks on track while managing risk and ensuring effective cross-team communication - Excellent written and verbal communication - Ability to navigate technical applications and gain a deep understanding of functionality. You don- t need to code, but need to be able to work closely with a technical team and effectively communicate in a technical space. - Ability to build strong relationships to serve as a trusted advisor who can guide customers on best practices and platform optimisations - Demonstrated drive to achieve stretch goals in a fast-paced environment. - Can-do attitude - you must be able to think outside the box, problem-solve complex and novel issues, and roll up your sleeves to get the job done.

Bangalore

Delhi

Mumbai

 Happay - Implementation Manager 

 Happay - Implementation Manager  ,Job Description for  Happay - Implementation Manager  in Happay in  Bangalore Delhi Mumbai for (3-6) years of experience. Apply Now!

Job Description for  Happay - Implementation Manager  in Happay in  Bangalore Delhi Mumbai for (3-6) years of experience. Apply Now!