Job Title: Sr Manager, Campaign Operations Job Location : Kohinoor City Commercial Complex, Kurla, Mumbai Experience : 10-12 yrs of relevant work experience Department - Campaign Solutions (Capabilities &amp; Solutions) Role Context : The role will oversee all campaign operations and ensure seamless delivery on projects across clients. Ensure adherence to SLAs and compliances whilst improving process efficiencies. The incumbent will manage a team of 50 associates with a direct span of 4 TLs and will be responsible for end-to-end operations delivery. Also - Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations, Servicing multiple client requests - Be part of SLA discussion and ensure adherence to SLAs and improve operational performance - Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, automating processes, documentation etc - Team Management and Coaching - Provide coaching and feedback to team members to enable them to improve their performance, Optimal resource allocation, - Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements - Drive reward and recognition activity on the floor - Ensure compliance with internal policies and procedures, external regulations and information security standards - Liaise with sales and solution design team to grow the account in similar lines of business - Create a workforce requirement plan for the engagement when the team is growing and future business is expected - Periodic reporting and MIS as required to showcase metrics Candidate Specifications - Proficiency in SQL. - Leadership Skills &amp; Team Management - Excellent organizational skills, attention to detail and flexibility as well as the ability to work effectively with cross-functional teams in a fast-paced environment. - Excellent process management skills including process design and improvement (basic awareness of lean, continuous improvement concepts) - Must possess excellent written and verbal English communication skills.

Mumbai

Hansa Equity - Senior Manager - Campaign Operations 

Hansa Equity - Senior Manager - Campaign Operations  ,Job Description for Hansa Equity - Senior Manager - Campaign Operations  in Hansa Cequity in  Mumbai for (10-12) years of experience. Apply Now!

Job Description for Hansa Equity - Senior Manager - Campaign Operations  in Hansa Cequity in  Mumbai for (10-12) years of experience. Apply Now!