Hansa Cequity - Manager/Senior Manager - Business Development - Customer Relationship Center

Hansa Cequity - Manager/Senior Manager - Business Development - Customer Relationship Center

Company Background :

- Hansa C Equity founded in 2007 helps companies build customer relationships using technology through exclusive marketing and analytic stands.

- Hansa Direct, a part of Hansa Customer Equity, is one-of-a-kind Customer Relationship Centre (CRC) that is backed by specialists across data, analytics, martech and digital.

- The core focus of services provided here is on helping a customer build lifelong relationship with a firm and not just for addressing one-off issues or complaints.

- It offers a personalised omni-channel engagement journey that ensures a seamless customer experience. Hansa Direct is also outfitted to deliver 247, multi-lingual support and end-to-end customer experience management.

Reporting to : National Sales Head

Its an Individual contributor role

Role Description :

- The incumbent is responsible for prospecting, qualifying and generating new sales leads to achieve the organisations growth targets.

- This individual should be a self-starter able to identify and develop new business prospects from multiple sources including networking, inbound marketing leads, prospect lists, discovery and individual research. A dynamic personality with a drive to reach decision makers is essential!

Key Responsibilities :

- Develop new business through networks and research, identify avenues to introduce the Hansa Direct services to prospects within the target market, follow up on leads and see it through to a successful client onboarding.

- Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel

- Responsible for end to end Business Cycle Management, right from Lead Generation to Contract signing. Must be familiar with the RFP processes.

- Should be able to understand business and technology scenario and needs, identifying opportunities, solution offerings and business case to the client & involvement in preparation of proposals.

- Work with the Top / Senior management to set the promotional agenda for sales support team and underpin all sales initiatives with an appropriate marketing program

- Close interaction with the Operations teams & other support functions to ensure delivery of business pitches, technical proposals/ solutions as per agreed timelines.

- Developing new markets & Identification of various Market segments.

- Prepare and analyze sales pipeline reports and dashboards

Job Specifications :

- Extensive experience in hardcore business development role, of relevant experience in call centre space.

- Should have a solid track record of client acquisition and closures in the BPO industry.

Skills and Behavioural Attributes :

- Excellent communication and networking abilities

- High level of integrity

- Relationship Building and Account Management

- Result Orientation

- High Level of initiative and assertiveness

- Drive and Hunger to achieve and grow