Senior Consultant at HR Central
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Haed - Business Operation - Managed Services Division - Media Agency (15-19 yrs)
Business Operation Head for American Media Agency - Bangalore
We have an Immediate opening for Head Business Operations for American advertising company-Bangalore
Role and Responsibilities:
- In charge of leading the Managed Services division based in Bangalore, India.
- Hire, mentor and manage operations managers, team leads, traffickers to cater to day-to-day client servicing needs.
- Build training infrastructure in-house to help team members ramp-up quickly and become industry experts
- Put tracking mechanism in place to evaluate team members on quality, efficiency and communication skills
- Conduct annual performance appraisals.
- Work within allocated budget. Oversee support staff and requirements needed for optimal functioning of the managed services division.
- Interact frequently with stakeholders based in New York and keep them updated about things on the ground.
- Serve as the final point of contact and/or escalation for all issues related to the Bangalore managed services division
- Continuously focus on ensuring revenue retention and increasing renewal possibilities.
- Drive ongoing operational efficiencies through process optimization, automation, and business rules
- 15+ years of overall experience within a BPO environment
- 5+ years of direct advertising operations experience or similar domain.
- 3+ years of management experience with proven success in leading, recruiting, growing and managing teams
- Familiarity and direct hands on experience with advertising implementation and related concepts
- Superior analytical skills with unwavering attention to detail
- Strong decision making, organizational, planning and problem solving skills with proven ability to identify and prioritize critical issues.
- Proven capability and skill in providing data analysis and analytical insight to develop effective, revenue producing, yield and revenue /margin optimized, and successful ad campaigns.
- Ability to multi task and thrive in a fast paced, deadline oriented environment