Groww - Manager - User Engagement - IIT/IIM/ISB (2-4 yrs)
Exp : 2 - 4 Years
- Ideate and manage new communication flows working with internal product,ops and content teams to drive engagement for Groww users.
- Think of new creative ideas and develop growth hacks to experiment and figure out new mechanisms for reaching users in the right way.
- Own the conversion metric for new customers acquired through different channels.
- Designing and executing the user communication flows for new product features
- Reduce CX touchpoints/calls by looking at data and proactively communicating with the customers on resolving them
- Must be a go-getter who can work efficiently with multiple teams and deliver before deadlines.
- Analyse and report performance on a regular basis and decide actionables.
- Strong education background (IIT/IIM/ISB)
- Should have data-driven approach
- Thinks customer first always
- Very good team player
- Strong sense of ownership and responsibility
- Problem-solving and analytical skills
- Strong business acumen
Good to have:
- Know-how of different financial instruments in India like Mutual Funds, Stocks etc.
- P&L experience/understanding
- 1-2 years of experience in consumer internet space is a plus
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