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02/05 Shivani Razdan
Associate Manager - HR & Legal at Crescendo Global

Views:421 Applications:92 Rec. Actions:Recruiter Actions:3

Group Service Delivery Manager - Shared Services (17-25 yrs)

Gurgaon/Gurugram Job Code: 920537

Group Service Deliver Manager (ANZ)


Job opportunity in Gurgaon for a professional holding over 17 years' experience in Delivery Services (Benefits Administration), etc. You will use your experience to work extensively in Wealth delivery services managing around 200 FTEs. If this sounds exciting, apply with us!


Shift: ANZ (Early morning)

Diversity : Female

YOUR EMPLOYER - A leading, global consultant firm providing career, health and wealth insights to clients.


- Managing all on-going operations management and governance.

- Handling transitioning, Quality, process excellence and Opex for various processes

- Facilitating creation and implementation of all workflows providing structured solutions

- Developing strategic planning for all deliveries

- Imparting knowledge to the team

- Monitoring and managing client service issues mitigating business risks

- Developing colleagues towards stronger operational effectiveness

- Deciding upon SLAs following with negotiations with the Client

- Managing the budgets and forecasts


- 17+ years of relevant experience in Delivery services (Insurance / Finance operations), should have managed team size of 100+

- Deep understanding of UK Benefits Administration operations in a Shared service environment

- Implementation and DB/HB/DC experience

- Strong negotiation skills

- People management skills

- Impeccable reporting and management skills


- An opportunity to define, lead and coordinate the operations of the company.

- Work in a fast-paced environment

- An opportunity to work with a blue-chip firm in a high visibility role

Women-friendly workplace:

Maternity and Paternity Benefits

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