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19/03 Afreen
Senior HR Recruiter at Highrise Solutions

Views:381 Applications:87 Rec. Actions:Recruiter Actions:73

Group Manager - Process Improvement - Insurance BPO (5-9 yrs)

Pune Job Code: 810517

Role: - IC Role

UK Shifts

Insurance - GI - Preferred

Job description

 Industry : BPO/ KPO/ Captive /Contact Centre Background

- Open for locations - Pune

- Drive Improvement projects/activities across the vertical

- Conducting basics of lean & Six Sigma trainings

- Business Process Redesign

- Work closely with operations team to collect data and assess the current situation

- Net work with other experts to exchange learning and good practices both internally and externally

- Remove barriers to progress

- The incumbent should have zeal in working in a dynamic BPO environment and keenness in acquiring working knowledge of the operations and processes on site

- Should possess good analytical skills, communication and negotiation skills

- Should have good interpersonal skills and should be capable of motivating people

- Must have required attitude and skills to practice WNS Values at the workplace

- Should possess good business acumen and strongly result oriented with passion to reach

- Should be willing to question the authority

- Should be willing, credible and open

- Liaise with functional / vertical managers to accept and agree the need for change

- Overcome the resistance of people towards change

- Should be able to introduce different innovative concepts

- Liaise with functional / vertical managers to accept and agree the need for change

- Overcome the resistance of people towards change

- Questioning and challenging the authority

- Should have a strong logical bent of mind

Knowledge/Qualifications/ Competency: -

- Any Graduate / PG.

- Good Communication/Presentation Skills

- Well versed with Ms- Excel / PPTs

- Excellent Knowledge & hands on experience in quality methodologies. Well Versed with Minitab

- Black Belt Trained & Tested or Black Belt Certified Preferred. Candidates preferred with onsite Consulting work experience in Process Improvement Projects. (Strong Consulting experience / Good onsite exposure / Excellent Statistical Knowledge)

- Having a Valid Passport

Women-friendly workplace:

Maternity and Paternity Benefits

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