Group Manager - Fraud Investigation Process - BFSI

Team Role - AM - 2/DM - 1 Direct - Team 20.

Back Office Preferred - Fraud Investigation / Banking - Business is open to look at candidates in blend Role TQ/PE

Vertical - BFS - Banking Mandatory.

- Review and approve the sampling strategy that suits the business requirement.

- Achieve QNS target through Quality Initiatives

- Regular interaction with clients and maintain good relationship

- Mentor YB & WB projects in the team

- Deploy standard Quality Framework

- Initiate and mentor vertical level initiative

- Assist the Operations team during migration in terms of base lining and QA identification

- Regular Performance Review of QA/AM/DM

- Conduct skip level meetings with the advisors and QA- s

- Attend LA Training and BPET Training roadmap for self-development

- Complete the GB certification and role roadmap

- Drive high impacting six sigma and Lean Projects.