Groon - Business Manager (2-5 yrs)
We are looking at a Business Manager Profile. We are preferably looking at, though not mandate, a candidate who has experience in eCommerce, hyperlocal eCommerce, food ordering startups, etc..
Find below the precise skill set that we are looking at in a candidate :
Product Development :
- Lead product development, UI/UX of Mobile App and website.
- Periodically study and improve ease of user experience and time to complete transaction.
- Identify Value add areas
Merchant management :
- Meet new merchant sign up targets through team
- Define merchant on-boarding process
- Monitor merchant helpline issues and resolutions
- Plan and use budgets for merchant engagement
Customer experience :
- Monitor complaints and resolution trends
- Effective order placement, order acceptance, delivery and payment cycle.
- Online and offline marketing programs directed towards customer acquisition.
- Programs to increase transactions per user
- Programs to improve GMV
- Competition mapping, proactive and reactive marketing initiatives
- Translate vision into execution
- Customer care oriented
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.