- Resolve customer complaints that are received directly from Customers or via the Write-back channel with Quality of resolution being of paramount importance - Understand each query type, liaise with internal stakeholders to get the concerns resolved and leverage team to revert back to customers with defined TAT - Speak to customers to resolve the issues they have highlighted and educate them on company and industry guidelines to reduce future complaints - Own and manage overall resolution TAT and ensure 100% adherence to agreed turnaround time - Ensure desired output in terms of Productivity, Quality, CSAT and NIL escalation to Regulators for cases handled - Drive root cause analysis of all complaints and work with related functions and stakeholders across the organization to eliminate causative factors and prevent recurrence - Ensure achievement on all core business objectives &amp; defined KPI / KRA parameters : - We need candidates Preferably from Stock Broking background - Minimum 3 years- experience of having worked in Customer Support/ Escalation Management / Dispute Management / Complaints units. Good command over English communication skills, both written and verbal. INTERESTED APPLICANTS &amp; MATCHING THE ABOVE CRITERIA, IMMEDIATELY APPLY/WHATSAPP ME - Ananthi Prasad @ 7299993116

Any Location

Grievance Manager - Customer Support/Escalation/Dispute/Complaint Unit - Stock Broking Firm 

Grievance Manager - Customer Support/Escalation/Dispute/Complaint Unit - Stock Broking Firm  ,Job Description for Grievance Manager - Customer Support/Escalation/Dispute/Complaint Unit - Stock Broking Firm  in Rekrut India Consulting in  Any Location for (3-10) years of experience. Apply Now!

Job Description for Grievance Manager - Customer Support/Escalation/Dispute/Complaint Unit - Stock Broking Firm  in Rekrut India Consulting in  Any Location for (3-10) years of experience. Apply Now!