Gridlines - General Manager

- Operational Oversight: Ensuring smooth day-to-day operations of all hotels within the chain. This involves supervising department heads (like front desk, housekeeping, food and beverage, etc.) to maintain high standards of service. Will be required to manage a larger chain of hotels.

- Financial Management: Monitoring financial performance, budgeting, and cost control across all properties. This includes setting room rates, managing expenses, and maximizing revenue.

- Guest Satisfaction: Focusing on guest experience and satisfaction by maintaining quality standards, addressing customer feedback, and implementing improvements based on guest insights.

- Human Resources: Overseeing recruitment, training, and development of staff across the hotels. Ensuring compliance with labor laws, fostering a positive work environment, and handling employee relations are crucial aspects.

- Sales and Marketing: Developing and executing sales and marketing strategies to attract guests, increase occupancy rates, and promote the brand effectively. This may involve partnerships, advertising, and digital marketing efforts.

- Quality Assurance: Implementing and maintaining quality assurance programs to uphold brand standards and ensure consistency across all properties.

- Compliance and Legal: Ensuring compliance with regulatory requirements, health and safety standards, and local laws at all hotel locations.

- Property Management: Overseeing maintenance and upkeep of physical facilities, including renovations and upgrades as necessary.

- Strategic Planning: Developing long-term plans and objectives for the chain, identifying growth opportunities, and expanding the brand's footprint where applicable.

- Communication and Reporting: Regularly communicating with corporate executives, owners, and stakeholders. Providing detailed reports on performance, financials, and operational metrics.

Overall, as a general manager of a hotel chain, you would need strong leadership skills, business acumen, and a deep understanding of the hospitality industry to effectively manage multiple properties and ensure their success.