09/01 Ramaa Iyer
Talent Specialist at Grexter

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Grexter - Manager - Business Operations (5-10 yrs)

Bangalore Job Code: 651923

About the Role:

The operations manager plays a vital role in ensuring a pleasant & happy experience for the customer from the time of booking to the time of check-out. The successful candidate will help lead Grexter's efforts in maintaining a culture of service where going the extra mile isn- t the exception, it's the expectation. The operations manager will make sure that the Co-living projects of Grexter have a maintenance of world class standards which sets a new benchmark in the industry for others to follow. The ultimate goal of the Operations manager would be to make sure that the stay of the customer as a delightful one and is reflected in Grexter's ratings across all internal and social media platforms.

Roles and responsibilities:

- Build the right structure and processes to ensure the smooth functioning of day-to-day operations like building maintenance, repairs, customer service, rent collection etc

- Ensure that all co-living spaces are neat, clean and maintained to high standards

- Manage all service requests for repairs, maintenance and check-outs

- Build and Manage the team of caretakers, technicians, customer support staff and field executives

- Handle serious escalations in a professional manner

- Troubleshoot maintenance problems and assess the need for external service

- Ensure constant communication and feedback with the customers through building reviews and ratings. Make sure the ratings are on a continuous upward curve

- Track trends in tickets and service needs to assess changes in our hardware or applications

- Coordinate with vendors to ensure timely completion of service/projects

Experience:

- 5+ years experience in handling operations for a Hospitality/Rental Housing company

- Proven ability to handle serious/heated/intense situations with customers in a calm and professional manner

- Experience with helpdesk applications and service management software

- Highly proficient in all Microsoft applications - have the ability to learn and use new platforms

- Ability to liaise in a professional manner with Grexter members, execs and external vendors

- Demonstrated high level attention to detail and strong organization skills

- Ability to multitask across multiple platforms, departments and cultures when necessary

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