The Role Summary

The Senior Associate, Process Excellence will work within the Process Excellence team in India alongside the country's Associate Manager to reshape critical business processes across the Asia business and the organization as a whole. They will be involved in project/pilot management, business process management, and continuous improvement while providing insights and data-driven recommendations to the Commercial Team. The Senior Associate will join a team with an ambitious agenda to deliver step-change performance improvement across critical business functions like Sales, Operations, and Finance as well as designing new businesses.

Key Responsibilities

1. Business Process Analysis: Conduct analysis of existing business processes & systems through observation, interviews, data analysis, etc. Summarize and succinctly present findings to your supervisor and other leaders in Greenlight Planet.

2. Project Support: Works closely with the Project Manager in eliciting requirements, defining the project scope, developing high quality project documentation, and monitoring/reporting project progress.

3. Problem Solving: Effectively frame and break down problems using root-cause analysis, feedback loops, 5 Whys and other tools in systems thinking and problem-solving, while leveraging technology and innovative ways of solving problems.

4. Define and Monitor metrics and KPIs: to measure process and project performance to help identify areas of improvement in design, approach, and delivery.

5. Conduct training: with junior, and mid-level office and field-based staff members transferring knowledge and excellent implementation of new processes

Any other business as assigned by your supervisor

The Ideal Candidate :

At least 2 years of professional experience in an organization where you developed skills in any of the following:

1. Project Management

2. Business Process Management

3. Business Process Automation

4. Operational Excellence

5. New feature/product pilots

6. Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations

7. Entrepreneurial Spirit: Owning one's tasks and being able to work independently and figure things out.

8. Values-driven: Driven by the social mission to provide clean energy and employment to rural communities.

9. Track record of success academically or professionally

10.Up-to-date with latest market technologies e.g. for automation

Technical Knowledge :

- Ability to generate high-quality insights from data using Excel/Google Sheets and/or BI software (Looker, Power BI, Tableau, SAP Analytics, OBIEE) and other analytical tools [this will be tested]

- Basic understanding of SQL, and scripting languages such as Javascript, PHP or Python is highly desirable

- Collecting data using structured data-gathering techniques including Google Forms/Microsoft Forms, and presenting information in a clear, insightful manner using Google Slides or Powerpoint.

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