Great Learning - Program Manager

What would you be doing?

You will be the guide who takes the participants through a Great Learning journey. You will be talking to them, helping them, supporting them, motivating them and will be their constant companion until they achieve their learning outcomes.

- Ownership of end-to-end learning journey of the participants to ensure learning outcomes are met and participants have a Great Learning experience with high satisfaction levels

- Being the first point of contact for participants, troubleshoot queries and manage discussions

- Complete ownership of all the Program Office responsibilities around scheduling and delivery activities, including but not limited to, online sessions, webinars, evaluations, grading, presentations etc. This will require engagement with a variety of stakeholders like senior managers, academicians, industry professionals and many other internal and external stakeholders

- Consistent and thorough monitoring of participants- performance and engagement using various program trackers to ensure each participant gets personalized experience in terms of support and learning experience. This will require forging meaningful relationships with the participants

- Management, identification and implementation of processes for smoother program management to ensure a consistent and trouble free learning experience

What are we looking for?

- We are looking for people who believe in learning for life and care about impacting lives through education, and who can do all this while having a lot of fun and learning in the process.

- Problem solving - good aptitude and stakeholder management skills

- Quick learning - ability to learn business & processes

- Excellent oral and written communication skills

- Ability to hold meaningful conversations with senior professionals

Shift Timings : 4PM to 1AM or 5PM to 2AM