- Head and manage the entire B2C - Digital vertical of business including Digital Sales Acquisition and Retention Teams. Own complete P&L of the telesales vertical and formulate a data-driven strategy for growth of the business - Achieve business numbers in terms of accounts, margin, cost of acquisition, lead conversion etc. for B2C vertical of the business. End to end ownership of team level targets and cost budgets - Ensure call quality standards are met and the achieve the desired quality scores based on intensive and structured training interventions and assessments - Ensure manpower budgets are filled within the defined TAT through employee referrals and HR interventions - Create a motivated work place environment and ensure high levels of employee engagement to achieve higher vintage of employees - Design structured onboarding processes and handholding for new employees to achieve productivity targets and to keep attrition and PEP within the stipulated levels - Work closely with cross-functional vertical leaders in the formulation and execution of sales strategy, identify areas of improvement and implement effective solutions - Work closely with Marketing Team to manage the desired lead flows - Process improvement initiatives: - Undertake process improvement initiatives / projects to improve the efficiency and productivity in the areas of first call TAT, Lead conversion, customer referrals, STP conversions, KYC documentation, etc. - Work closely with training and quality team to improve call quality standards - Develop reward and recognition programs to achieve the desired business plan numbers About GrayQuest GrayQuest, based in Mumbai and incorporated in 2017, is one of Indias largest vertical focused consumer financing company in the education ecosytem mainly focused on providing zero cost EMIs for the $100B education ecosystem in India. We are live with 2000+ educational institutions where our product is used to pay fees in convenient monthly payments with insurance and reward benefits. We are backed by leading institutional investors with strong pedigree from the financial ecosystem. Some of our investors include Foundation Holdings (Dubai Based PE Fund), Jeejeebhoy Family Office, Yogesh Mahansaria, Pidilite Family Office, Ashok Wadhwa (Ambit Capital) and Samir Bhatia (SMECorner) amongst others.

Mumbai

Navi Mumbai

GrayQuest - Head - Telesales - B2C Segment 

GrayQuest - Head - Telesales - B2C Segment  ,Job Description for GrayQuest - Head - Telesales - B2C Segment  in GrayQuest Education Finance Private Limited in  Mumbai Navi Mumbai for (2-10) years of experience. Apply Now!

Job Description for GrayQuest - Head - Telesales - B2C Segment  in GrayQuest Education Finance Private Limited in  Mumbai Navi Mumbai for (2-10) years of experience. Apply Now!