Gracenote - Senior Research Executive - RMS Client Service

Role Description:

Designation: Senior Executive, RMS Client Service

Location: Mumbai/Gurgaon

Main Accountabilities:

- Maintain a client service orientation by managing day-to-day administration of client service / sales activities and coordinating on analysis and reporting of assigned research projects.

- Client Management: undertake analysis for both RMS & Analytics and share integrated output with clients

- Project Management: participate in managing analytics projects with Product Execution team

- Technical: acquire knowledge of both RMS & Analytical solutions by attending requisite trainings

- Financial Management: participate in financial discussions with team leader and provide necessary inputs

- Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management

- Serve as primary contact to junior level client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc

- Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards

- Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations

- Provide "in office" research, administrative and operational support to senior staff

- Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc and perform quality checks on all reports for alignment to request, accuracy and correctness

Typical Position Pre-requisites:

- 2 to 5 years- experience in FMCG / Service / Retail industry

- Strong Client Focus and Proactiveness

- Working knowledge of statistics and multivariate analysis

- Working knowledge of research techniques and methodologies

- Effective writing skills

- Strong command on Microsoft Excel and Power Point