Government Technology Director - NGO

Overview:

The organisation is a philanthropic mission that exists to improve the ease of living for citizens. Our focus areas are urban, health, sanitation and public finance management. Our mission is to make sure that everyone can access services from their local governments with ease and transparency.

They do this through our core digital platform, which is a digital public good. In other words, it is an open, interoperable free-to-use platform that offers solutions for citizens, first mile employees, administrators, commercial players and policy makers.

About the Role:

The Associate Director will be responsible for managing a national /state level Digital Health program(s) in close association with the the leadership and associated ecosystem. S(he) will be the face of the organisation for the Program and will be the first point of contact for Govt stakeholders and implementation partners. This position will be based in Bangalore and with periodic travel to partner locations in India and Africa. The position will be reporting to the Mission Leader.

About the Health Mission

The health mission at the organisation aims to expand capabilities in public health. Our primary focus is to help countries reduce "diseases of poverty." The World Health Organization (WHO) estimates that such diseases "account for 45% of the disease burden in the poorest countries" and stem from poor nutrition and sanitation, absence of health education, and indoor air pollution. We want to help countries reduce this by creating a platform for disease surveillance, and building digital tools to enable and manage large scale public health campaigns.

The other focus area is to improve trust in health transactions through the power of verifiable certificates. We are already doing this via the Digital Infrastructure for Verifiable Open Credentialing or DIVOC, which can generate approximately 25 million certificates daily. Going forward, we plan to expand health credentialing as a service.

Key Responsibilities

The responsibilities of this position include but are not limited to:

Program Management:

- S(he) will be responsible for planning and managing all the program and implementation aspects for smooth functioning of the program.

- Manage the delivery of all the workstreams - Product, Engineering, Partnership, Implementation etc.

- Keep a track of key milestones/deliverables and anticipate issues that need resolution and ensure that the overall effort is on the path to success and call out potential threats and dangers, and drive resolution in a timely manner.

- Be the first point to manage any client interactions and escalations.

Stakeholder/Relationship Management:

- Maintain relationships and communications with the stakeholders from the government (officials), funders and partner organizations.

- S(he) will be the first point of contact for major stakeholders in the engagement.

- S(he) will ensure that a cadence of meetings and interactions are maintained between the organisation and major stakeholders of the program.

- S(he) will also be required to drive marketing and communications activities relating to the mission and programs.

Government Partner Engagement:

- Liaison with the national /state level program, implementation, technical teams and PMU to streamline operations of the program. Travel to govt. Partner locations periodically will be required.

- Provide programmatic updates and guidance on next steps of the program.

- S(he) will also be responsible for evangelizing the program to a larger ecosystem for wider adoption.

Product Solutioning:

- Understand the functions of all the modules that the organisation has to offer to its clients.

- Understand the key challenges of the end-user through primary and secondary research and assist the partners in building solution strategies.

Documentation:

Prepare presentations, progress reports, other artifacts as and when required.