Goodera - Program Manager - Operations

Program Manager - Operations

About Goodera :

- 'Powering the world of good' is how we best describe ourselves and are driven by this motto for every effort we put into our work at Goodera.

- Fundamentally, Goodera believes that every human being has the ability to change someone's life. Channeling this belief into tangible efforts, Goodera was founded in 2014 to provide a trailblazing technology platform that can help organizations drive, communicate, and measure the impact of their CSR, Sustainability, and Volunteering initiatives.

- We take immense pride in being resilient and agile to be one of the fastest-growing SaaS-based start-ups, building from India, for the world. At a time when the world was scrambling in the new virtual ecosphere, Goodera strived to become the world's largest platform for virtual volunteering experiences helping over 50k nonprofits and 10 million beneficiaries by engaging with 200+ corporates and over 5 million employees with volunteering services virtually in a span of just two years!

- Bringing disruptive innovation for doing good is the powerful catalyst that accelerates our daily performance and long-term growth at Goodera. We are an organization that propagates a culture of curiosity, collaboration, dynamism, lifelong learning, and radical candor!

Key Responsibilities :

- Own employee NPS for Goodera's team-based virtual volunteering offering

- Build efficient processes to enhance cross-team collaboration and reduced manual errors

- Define and track adherence with checklists across different volunteering categories to standardize event execution, and hence volunteer experience

- Collaborate with the product team to build solutions that accurately and effectively automate manual processes/ interventions

- Conduct post-mortems with the team for events with low NPS and ensure that learnings get plugged into existing processes and checklists on a continuous basis

- Develop and publish weekly reports to the leadership for communicating progress against defined goals

- Seek and analyze qualitative as well as quantitative data to derive actionable insights to improve volunteer experience and collaborate with other relevant teams to get these implemented

Who you are :

- 4 to7 years of experience in program management roles, strong preference for prior work experience in a fast-paced set-up

- Prior experience in leading and managing mid-sized teams and in effectively working with multiple stakeholders

- Own like a Founder ; we are looking for an independent team captain who takes complete ownership of Goodera's volunteer experience

- High attention to detail and an obsession for perfection

- 'Do-er' with a positive attitude - not afraid to take challenges head-on and work a way around them.

- You are a builder. Sleeves up, coffee on! You aren't excited to make incremental improvements to something already great. Rather, you want to create something great from the ground up.

- Bold ; you are open to new ideas and experimenting