Goodera - Manager - Customer Success

About Goodera:

Goodera is an employee volunteering, CSR, and ESG management company that enables corporations, foundations, governments, non-profits, and employees across 90+ countries. Goodera empowers companies to provide engaging and impactful virtual volunteering experiences to their employees globally and achieve volunteering goals. Through curated volunteering opportunities, end-to-end program management, and impact measurement, Goodera offers a seamless volunteering experience. Goodera enables non-profits to create a sustainable impact by raising money, increasing visibility, and building long-term volunteers for causes they support. Goodera is co-headquartered in San Mateo, CA, and Bangalore, India. For more details, please visit www.goodera.com.

Responsibilities:

- Lead strategic initiatives to drive growth and expansion across global virtual volunteering clients

- Lead cadence calls with international clients, identify and implement initiatives to avoid churn and explore avenues to up-sell and maximize revenue

- Work closely with internal teams - marketing, product, nonprofit partnerships, etc., to ensure successful project delivery

- Drive new business growth through greater advocacy and reference-ability amongst current clients

- Liaison with product team to ideate, brainstorm and suggest changes in the product roadmap

- Own the business and influence the leadership team by sensitizing them towards new user insights, product changes, new features etc.

- Align key metrics and objectives with the leadership team.

Desired background:

- 3-6 years of work experience preferably in a client facing/account management role, cross-border exposure preferable.

Desired competencies:

- Cross-cultural exposure

- Strong communication skills

- Client management skills

- High energy and ownership

- Strong Bias for action

- Excellent organizational and team management skills

- Should be able to handle pressure and deadlines in an unstructured work environment.