Job Responsibilities: - Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction - Create, manage and optimize the workflow for overall operations - Understanding business problems, making sense of the data landscape &amp; footprint, performing exploratory &amp; deep analytics, extracting actionable insights, and helping put together an execution road-map. - Constantly strive to bring strategic advantage to the organization with focus on Performance Improvement, Customer Satisfaction, Cost Reduction, Cycle Time Reduction, Process Design, Process Re-Engineering &amp; Sustainability - Full cross-functional integration with other stakeholders, including marketing, category team, e-commerce operations, warehouse operations and finance. - Responsible for following agreed governance model, escalation &amp; communication plan - Identify and drive continuous improvements and initiatives across various operational processes - Generate dashboard and scorecards for the Team for review - Creating and optimizing customer service processes to effectively service customer requests while controlling costs - Managing all internal software integrations with in-house platforms (warehouse management software, customer service applications etc.) - Work with cross functional teams to evaluate capability and cost analysis - Develop in-depth knowledge of all current operations procedures and processes, showing willingness to engage at any level to creatively solve issues as they arise - Should be able to anchor suitable processes along with relevant technology interventions Requirements: - Qualification - B.E/B.Tech and/or MBA - Should have minimum 4-6 years of experience in e-commerce across different departments - The candidate should be a critical thinker and problem-solver - Action Oriented, high on Integrity, Trust and Perseverance - Excellent verbal and written communications skills

Gurgaon/Gurugram

GoNoise.com - Manager - Category Operations 

GoNoise.com - Manager - Category Operations  ,Job Description for GoNoise.com - Manager - Category Operations  in Noise in  Gurgaon/Gurugram for (4-6) years of experience. Apply Now!

Job Description for GoNoise.com - Manager - Category Operations  in Noise in  Gurgaon/Gurugram for (4-6) years of experience. Apply Now!