Who We Are as a Company: GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realisation for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels. GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e- commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwik's 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realisation and reduced marketing CAC. What we do is very unique with zero immediate competition in India today and therefore, building a team of Real Rockstars in their field to fuel this profit making start-up, which is growing at a rapid pace Summary As a Customer Success Manager in the Merchant Success Team , you will work with our Operations team to leverage our data to drive conversion improvements, provide key data-driven insights. Looking for CSMs who are looking to drive a tonne of impact in early stage startups and are excited about seeing their insights translate into actions quickly! What Would You Be Doing - Analyze the impact of change on conversion rates, returns by running various A/B experiments for merchants - Generating actionable Insights through analysis of key metrics across functions - Identify the root cause through deep analysis of data to reach a point where actionable solutions can be designed - Build long-lasting value-based relationships with partners and create GoKwik Champions - Define, track, measure and report key metrics that need to be monitored to improve Partner's conversion rates - Devise mechanisms for control, performance monitoring, and reporting to internal stakeholders - Assist in investigating and drafting cost / benefit analysis and business requirements showcasing potential solutions for business initiative - Working cross-functionally with business teams to ensure development and implementation of programs as per timelines. - Build knowledge in a specific segment or function through proactive market research. Highlights key trends and insights to drive innovation and growth for GoKwik and our merchant partners. Is able to think about actionable vs. non-actionable insights. We are Excited About You If You have - Experience in working on a B2B SaaS Product in a customer facing role - Experience defining requirements and using data and metrics to draw business insights - Experience making business recommendations and influencing stakeholders - 1+ years relevant experience in financial/business analysis - High Comfort with Excel - Experience making business recommendations and influencing stakeholder= - 1-2 years of Work exposure of working with data rich environments like Ad-Tech, Fin-Tech, E-Commerce Business Analysis - Experience in developing requirements and formulating business metrics for reporting, familiarity with Metabase, Excel

Any Location

Gokwik -  Customer Success Manager - Merchant Success Team 

Gokwik -  Customer Success Manager - Merchant Success Team  ,Job Description for Gokwik -  Customer Success Manager - Merchant Success Team  in Gokwik in  Any Location for (2-6) years of experience. Apply Now!

Job Description for Gokwik -  Customer Success Manager - Merchant Success Team  in Gokwik in  Any Location for (2-6) years of experience. Apply Now!