Go To Market Role - Mobile/Wearable/Smart Devices - Retail

Role description:

Customer Experience

- Help build capability in smart watches amongst store staff in all retail channels

- Ensuring a delightful experience for all our wearables- customer during and post purchase

- Responsible for the customer's experience with the product & solving any customer issues related to the product

- Building knowledge base/content towards Technology Products relevant for us and cascading them to our regional - smart- SPOCs

- Helping in organizing - Tech Day- in the regions to evangelize smart products among sales & store staff

Launch Readiness

- Managing and Coordinating with third party product testing agencies

- Liaising with the service team to ensure service center readiness before the launch

- Coordinating with internal stakeholders to ensure implementation of distribution plans and preparedness

- Coordinating events and campaigns for Smart Product launches

Key deliverables:

- Reaching out to customers post the sale of the product to understand their feedback & usage experience

- Ensuring staff readiness in terms of knowledge and capability to sell smart products by running a certification program across India in coordination with regional trainers and vendor partners

Profile:

An MBA with 2-3 years of work experience with core experience in GTM/Customer Experience (Preferably in Mobile or Wearables/Smart devices industry). A person who has an affinity to speak to customers solve their problems. Some of the key attributes would include the following:

- Advanced working knowledge of MS Excel

- Understands & loves to speak to customers to address their issues

- Inquisitive & curious about technology & technology products. Hopefully an early adapter him/herself

- Willingness to learn