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Senior Consultant at Live Connections
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GM/VP - Operations - BPO (16-22 yrs)
Location: Chennai / Delhi NCR
Roles & Responsibilities :
- Process performance on SLAs / Scorecards / KPIs
- Meet and exceed stated Project Revenue & Margins, identifying and driving margin improvement initiatives
- Customer Satisfaction / Employee Satisfaction
In addition, he/she will also need to :
- Participate and contribute actively for new client RFI/RFP's.
- Providing strategic direction to solutions for new opportunities under Financial market or in BFSI
- Review and approve Standard Operating Procedures, Account Maps, Process Manuals, etc.
- Provide all domain expertise related inputs and support on new deals being pursued in BFSI area
- Should have Managed Team of 500+ FTE's in their current role if they are from services BPO's
- Work with hunting & farming teams and grow existing capabilities
- Would have handled P&L of $ 70 Million+ USD
- Should have experience in Product Support - Voice Process is mandatory..
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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