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Recruitment at Naukri.com
Views:1394 Applications:68 Rec. Actions:Recruiter Actions:43
GM - F&A Operations - Shipping/Logistics Domain - BPO (15-20 yrs)
General Manager - Finance & Accounts Operations for Shipping & Logistics domain
The person will be having a span of control of 150 FTEs
- Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration
- Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.
- Manage conference calls/other communication with the client and build a rapport with key client contacts.
- Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.
- P and L accountability.
- Farming, supporting new business initiatives.
- Internal co-ordination with Projects and EU's to meet SLA standards.
- Transitioning support.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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