Executive Search at Live Connections
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GM - Business Excellence - Healthcare (15-20 yrs)
LOOKING FOR GM - BUSINESS EXCELLENCE FOR HEALTH CARE
Exp: 15+yrs
Location: Bangalore
Key areas of responsibilities (KRAs)
- Deployment of Excellence Assessment across the organization.
- Implementation of Business Excellence initiatives e.g. CSAT, Internal Partners Satisfaction (IPSAT), Operations Self Assessments (Health checks).
- Deployment of Discovery Methodology, Transition Methodology, Continual Improvement Methodology, Operations Methodology applicable to Healthcare business.
- Alignment of organizational metrics to Excellence frameworks.
- Implement strong governance to address Operations Quality and Improvement projects and initiatives.
- Build team capability.
- Participate in client interactions through formal and informal channels towards ensuring attainment of objectives associated with the key deliverables.
- Support Account Management through active participation in client interactions during visits, due diligences, client reviews and any other form that may arise.
- Drive Transformational value creating initiatives/projects.
Desired skill sets
- Strong Program management skills.
- Strong domain knowledge in international healthcare processes and products.
- Complete knowledge and implementation experience of Excellence models.
- COPC registered coordinator and implementation experience of COPC.
- Knowledge of ISO9000, ISO27000, HIPAA is added advantage.
- Work experience as Quality consultants will be an added advantage.
- Capability to train and conduct workshops in Business Excellence.
Desired years of experience
- Over 15 years of which at least 6 years in a BPO.
- Preferably, should have held leadership position in the Quality/Business Excellence function of a small BPO for about 2 to 3 years.
- Work experience in MNCs or reputed organizations will be an added advantage.
Contact-
Dipa Rani
Live Connections
dipa@livecjobs.com
8297041110
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