GM/AVP/Head - Process Training - BPO

The objective of this role is to bring efficiency and alignment of business units of the current process training team, and convert this into Talent Transformation Business Unit (TTBU) at an Enterprise level.

Key Responsibilities Include :-

1. Leading and managing a large business process training function across geographies and businesses and create a proactive process training and effective resource management capability across the enterprise

2. Create a sustainable training bench for the organization and supply talent to all business units in a timely and planned manner to avoid revenue leakage and maintain a high training throughput.

Responsibilities & Deliverables:

1. Proactively Identify process training needs basis stakeholder's requirement

2. Proactively Analyze resource forecast on timely basis with business and transition team

3. Plan and implement TTBU process training basis organization growth plans and goals

4. Evaluate process training programs and support training function wherever required

5. Monitor training performance and take necessary corrective action involving all stakeholders

6. Assess capability gaps, devise strategy and programs to bridge the gaps

7. Track and report employee success and progress

8. End to end business training governance and seek leadership support if needed

9. Build strong TTBU process training model and team to delivery to organization needs

10. Evaluate process trainers and up skill the training team to meet organization needs

11. Prepare and monitor TTBU budget for process training programs and workshops

12. Strong analytical skills, logic, reasoning skills and interpretation to resolve problems

13. Maintain good rapport with clients and stakeholders with regular communication

14. Risk management - identify, assess and address risks involved

15. Manage TTBU process training metrics for regular report outs

16. Reporting the performance of TTBU process training function to leadership team

17. Seamless and proactive delivery of pre-trained talent to the BUs

18. Seek continuous feedback from BUs

19. TTBU Training Process Standardization and management