Global Customer Digital Innovation & Transformation Role - FMCG/BFSI

Hiring Female candidates for the said role

- Developing transformation strategy for the End to End Customer journey, which includes the customer facing service elements and the backend Order to Cash (OTC) elements

- Building deep expertise in end-to-end Customer process transformation combining process reengineering & optimisation, technology (functional design) and transformation execution

- Manage the Customer process design governance to ensure adherence to policy, standards and controls across the end-to-end processes, thus owning process change governance end-to-end

- Develop the transformation roadmaps for the Customer function and delivery execution, project & change management (global strategic platforms implementations and digital change projects/programmes in all the regional centres)

- Driving the overall transformation vision, strategy and digital transformation roadmap for the Customer Journey

- Promoting an agile and dynamic mindset and culture with a focus on premium user experience, business process innovation and commercial value creation

- Pivotal for driving process transformation strategy, process design strategy & optimisation, process automation and operational efficiency as well as maintaining group-wide solution templates and delivering transformation programmes