The individual will operate as an important link between the onshore actuaries and the offshore analyst team in Chennai. This individual will be responsible for overseeing the daily operations of the General Analytics (Reserving and PMR), Capital Modeling and Predictive modeling team. The aforementioned team encompasses a strong 60-member resource pool.

The primary responsibility would be to liaise with the respective senior analysts and subject matter experts to ensure that the process runs smoothly and necessary documentation is carried out on processes being transitioned. Also, this resource would be responsible for the SLAs being met and performance of the team members being constantly up-scaled. The core focus areas would be to (but not limited to):

- Ensure smooth functioning of operations across all business units. Serve as the point of contact for all queries / escalations pertaining to the daily operations

- Establish guidelines and protocols for execution of work and interactions with the client

- Develop SLAs and metrics required to measure the performance of the team

- Monitor service levels based on the defined metrics. Maintain accurate reports of production traffic

- Engage with different business unit managers and address critical requirements of both the actuarial and the management team.

- Constantly interact with the stakeholders and ensure expectations are met

- Support the onshore business owner and the team of staff in their business goals and objectives

- Responsible for quality and timely completion of all projects

- Address any operational issues and review service failures on a regular basis

- Drive recruitment and plan reserve staffing to manage queues during peak. Consider the option of cross utilization and training wherever possible.

- Develop strong interpersonal relationships with onshore partners and team members

- Coach and counsel team managers to enhance performance and curb attrition

- Develop an environment that provides motivation and development opportunities for the team

- Empower team members to make informed decisions on key deliverables

- Introduce initiatives for team development and overall process improvement

- Recognize and reward performance and ensure welfare measures are carried

The Operations Account Manager is primarily responsible for supervising the duties of the team manager and the technical SMEs. Key responsibilities include workflow management, SLA adherence, client management and performance management among others. This person serves as the single point of contact for all operation related issues and requirements and is responsible for developing and successfully implementing strategic plans and process innovation. Training, mentoring and coaching for success and career development aimed at reducing risk while promoting retention is also an integral part of the role.

This role would suit those candidates with the following attributes:

- Ability to operate with a structured approach.

- Identify issues and come up with solutions (or outline the consequences if practical solutions don- t exist or won- t be implemented).

- Deal with shifting priorities and what can be tight timeframes.

- Ability to work with incomplete information and take judgment-driven decisions based on experience.

While candidates with an actuarial / insurance background would be preferred, we would also encourage candidates from analytics background to apply should they possess the required skills and competencies.

Required Business Skills

- Strong ability to conceptualize and think independently

- Analytical management experience delivering multiple high quality, high-visibility analyses under tight timelines. This includes strong project management skills

- Should possess strong problem solving skills and thought leadership

- Extraordinary attention to details and processes

- Good communication and persuasion skills with an ability to translate technical analysis into business insights and recommendations, work with diverse teams and individuals

- Proficiency in using Microsoft Office tools (advanced capability in MS Excel)

- Knowledge of any applications such as SAS, SPSS, Qlikview, Cognos, ResQ would be an added advantage.

- Ability to lead and mentor team members as and when required

Education Qualification

- Bachelors / Masters in Actuarial Sciences, Statistics, Economics, International Business, Insurance Management (or) Masters in Science with an MBA

- Individuals who have cleared actuarial exams will have an added advantage

Eligibility

- Minimum of 8-10 years work experience, with exposure managing a team size of 60 individuals.

- Flexibility to work with different countries (time-zones), groups, and business environment.

- Insurance industry experience would be preferred.

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