About us:

GigIndia is on a mission to provide meaningful employment opportunities to 100m+ job seekers in India through gigs (part-time jobs). GigIndia empowers enterprises to scale rapidly with on-demand certified 1,000,000+ gig workforce of job seekers across 200+ cities in India. GigIndia's AI/ML technology platform automates the process of recruiting, training and managing the workforce. We are the go-to platform for enterprises having completed 35million+ gigs with us in 3.5 year since inception.

We were YourStory's TECH30 2019 startups. GigIndia has raised over - 9 Crores from leading VCs and marquee angels like S Ramadorai (Ex-CEO, TCS) & Kiran Deshpande (Ex-CEO, Tech Mahindra.

What we'd like to see:

You will help us fuel the growth of the Operations Manager category and have a measurable impact across the region using a combination of strategy, planning, stakeholder management and data driven decision making. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team. You should have the attitude of hyper iteration and excellent attention to detail.

You will:

- Create operation plans on excel, emails with an estimation of effort and resources

- Coordinate with multiple project teams and agencies across multiple cities to achieve the outcome

- Manage stakeholders with strong communication on emails and on calls

- Ensure documentation of operations and consistent daily reporting to leadership through trackers, dashboards, and emails

- Address day to day operations challenges

- Be accountable for translating customer needs and business goals into compelling interactive customer journeys and subsequent business requirements.

- Maintain a Process-driven approach through continual experimentation and optimization to create and maintain dashboards on operations and relative business impacts.

- Operate in a fast-moving environment with full control and responsibility of achieving business objectives

- Design and implement processes, specific to the project and client

- Maintain relationships with clients by providing support, information, and guidance.

- Update product knowledge on an ongoing basis.

- Train and monitor team for developing quality leads

- Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.

- Establish a high standard for productivity, quality, customer service as well as define user guidelines..

- Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.

- Maintain consistent professional improvement through company provided workshops, tracking trends and active participation in team projects

- Identify gaps everyday and solve them, also keep a track on quality and productivity of giggers

You must have:

- 3-6 years of relevant experience

- Strong analysis and interpretation skills

- Ability to plan in the best manner and excellent execution skills

- A proven track record of strong client relationships and client service skills

- Excellent account management/process management skills

- Excellent people management skills

- Willingness to learn and enhance own development by taking responsibility for staying informed and up to date with industry knowledge

- Leadership skills and ability to drive work by action

It would be nice if you have:

- Well-developed communication skills, both verbal and written.

- Strong organizational skills to juggle multiple tasks within the constraints of timelines

- Ability to establish successful working relationships.

- A self-starter attitude and should be able to motivate others to improve their quality of work.

You would love to be a GigIndian because you get:

- Freedom to implement your own ideas and coming up with new strategies

- Excellent perks and benefits

- A pretty unique & competitive culture and a damn cool set of colleagues

- Immense scope of rapid growth based on an objectified performance management system and bi-annual appraisals