Gilbarco Veeder Root - State Head - Manager Services

Location - Ahmedabad, Gujarat

Around 50% Significant travel required.

2. Purpose of Position: The State Head will be responsible for Overall Maintenance Operations in his/her State. Troubleshooting, technical service

3. Key Responsibilities:

- Generation of revenue in his/her State.

- Ensuring timely payment collection from customers.

- Increase Operating Profit for his/her State to deliver Service performance.

- Safety and Compliance

- Responsible for overall management of the State Operations and Call Center(s)

- Deliver on all State target deliverables including Revenue and Collection Targets

- Responsible for Material Management and interaction with the HO and Coimbatore factory

- In charge of all Repair Center and repair activities in the state

- Call management including Daily Management (DM) rigor at the Call Centers / State

- Call performance & MIS management to customers

- State level customer interactions including escalations from the regional offices

- Performance management of the team

- Hiring for additional resources or backfilling for attrition

- PO renewal & Hanging Hardware (HH) tender handling

- Deliver on Value Added Services (VAS) targets

- Final approval for TA & DA for Service Engineers.

- Regular visits to customer for discussion on service performance and pending payments and POs.

4. Relationships:

- Reports to: Reports to Zonal Head

- Key Relationships: Customers and subordinates

5. Education & Experience: The ideal candidate will have

Total Experience in years: +5 Yrs

Graduation/ Degree: Diploma / Degree in Electronics or Mechanical Engineering.

- People management experience

- Customer handling skills

- Domain knowledge is preferable

- Good interpersonal skills

- Languages spoken - Hindi, English and local

6. Background and Skills: The ideal candidate will have

Domain (Preferred Industry) -

- Excellent verbal and written communication skills

- Team building

- Administrative skills

- Time management skills

- Better understanding of external and internal customer requirements and identify and act accordingly on priority

- Technical knowledge of all product

PS - Open for multiple locations