Responsibilities:

- Establish and manage loyal relationships with key stakeholders

- Conduct solution development and proposal delivery for selected clients

- Form strategic account plans including areas for improvement, opportunities and action items

- Genuinely care about client challenges and successes and able to demonstrate creative thinking and problem-solving skills to help client overcome challenges

- Develops customer account plans for customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.

- Identify opportunities for client to increase usage of the current product as well expand to new products offered by GEP

- Proactively manage customers- satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.

- Understand client business requirements, propose and negotiate a technical solution and deliver solutions

- Translate client business requirements for internal technical team and ensure that the product/service is delivered to client per the requirements and timeline

- Display deep knowledge of GEP products and markets and is capable to deliver demos when needed

Requirements:

- 6+ years of demonstrated successful career record with at least 3 years in procurement and sourcing area

- Previous experience in an account management role for a technology firm is strongly preferred

- Familiar with online procurement/sourcing tools including RFP, Auction, Contract Mgmt, Spend Analysis and P2P

- Strong leadership skills in a client-facing environment

- Excellent communication and client management skills

- Experienced team leader skilled in people development, coaching and motivation

- Strong teamwork, problem solving, organization and process improvement skills

- Very detail oriented

- Efficient in MS Excel, Word & PowerPoint

- Bachelor's Degree required, master's in business or operations preferred

- Able to travel

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