Responsibilities We're looking for a Client Services Director to effectively lead our digital client services team. Responsibilities include managing a team of Account Managers and Account Strategists as well as servicing some of our top customer accounts. The position is also responsible for defining the team's processes and overseeing projects. This role will lead a team of 18-20 people including account managers, and digital strategists, ensuring revenue, and retention goals are met by all. - Recruit, coach, mentor and recognize performance for an industry-leading digital marketing team all while executing on a philosophy of continuous improvement in all that we do. - Cultivate and foster relationships with our key customers and our digital operations team. - Work with the heads of content, design, analytics and technology teams to develop and implement strategies and processes to evolve, streamline and improve campaign management, communication, teamwork, and performance. - Build a deep understanding of the management of the advertising platforms being utilized and an advanced ability to analyze and define strategies for maximum yield and campaign performance. - Review campaign pacing and performance with client services team on a weekly basis. - Help define upsell opportunities in order to achieve revenue goals. - Have strong knowledge and understanding of all internal systems to effectively coach through times of significant complexity to maintain campaign performance and excellent client relationships. - Troubleshoot tagging and pixel issues and develop a basic understanding of web design for site and compatibility issues. - Maximize client retention and revenue growth by coaching the team to understand client needs, manage client expectations and diffuse client conflicts. - Arbitrate and mitigate internal conflicts. - Take a leadership role in special projects, meetings, and team events. - Build credibility throughout the organization as an effective problem solver and thought leader who maintains up-to-date knowledge of product offerings, processes, and industry developments &amp; trends while continuously maintaining a demeanor of approachability. When necessary, assume the role of the lead account manager or strategist on high profile and complex accounts. Qualifications - A master's degree in business administration is desired but not required - 10 or more years individual digital media experience; advertising operations, account management and/or sales experience preferred. - 5 or more years- experience directly managing a fast-paced, quality-focused, client-facing team - Outstanding leadership skills, including lead by example management style with the ability to make decisions and own them - Outstanding project management skills - Strong training and presentation skills - Excellent customer service skills - Ability to work towards common goals in a group operations/sales environment - Highly developed interpersonal and communication (written and verbal) skills - Strong attention to detail and organizational skills - Outstanding computer skills including solid knowledge of spreadsheets (Excel), PowerPoint, word processing (MS Word), CRM (SalesForce), and Dashboard systems - Outstanding analytical and data management skills - Expert knowledge of digital products including search (Adwords/BING, Gmail, YouTube, SEO), email, programmatic (display, native, video, audio), social (FB, Instagram, Twitter, LinkedIn) - Knowledge of Google products including Tag Manager, Google Analytics, and Data Studio - Ability to work well within a team environment as well as individually - Ability to reach out and build relationships with other teams across the organization - Strong interest in digital media, advertising, and emerging technologies - Experience with the digital online advertising ecosystem - Eager to learn and lead others to learn

Hyderabad

GenY Medium - Director - Client Services - Digital Client Services Team 

GenY Medium - Director - Client Services - Digital Client Services Team  ,Job Description for GenY Medium - Director - Client Services - Digital Client Services Team  in GenY Medium in  Hyderabad for (5-15) years of experience. Apply Now!

Job Description for GenY Medium - Director - Client Services - Digital Client Services Team  in GenY Medium in  Hyderabad for (5-15) years of experience. Apply Now!