Taleo ID - CPG006687

A focus on the Function:

Operations, to lead 300+ FTE RTR shop (Covering E2E scope - From Transactional processes like FA, ICO to Financial / Statutory Reporting

Why does this job exist:

To assist in growing the account and reach best-in-class standards by ensuring strong engagement, stable operations, talent development, Partner with Business on E2E Transformation

How does the role add value:

By providing Genpact demonstrable depth in R2R - coach and mentor existing teams to move along the service value chain

How is this role unique from others:

This role is a combination of R2R domain skills, excellent people management skills and process improvement mindset, good commercial sense and excellent customer facing skills (executive presence, ability to listen and address specific problems, articulate acceptable and reasonable solutions, etc.)

Who are the key relationships for this role:

Customers / Relation Managers / Enabling Functions / Global teams

What are the minimum prior qualifications to be an applicant for this role: CA

What are the key initiatives & challenges facing this role in the next six months to three years:

- Balance growth and maintain noise free existing operations across all geographies

- Partner with Business on driving E2E Transformation of processes to enable best in class cost of operations and performance

- Communicate with customers at a strategic level and align with customer needs and expectations

Specific competencies ( Essential)

- Excellent communication - verbal and written

- Strong Presentation skills

- Influencing skills

- Creative thinking/innovative mind-set/solution orientation

- Strong People Management skills

- Customer Centricity

- Experience in managing E2E RTR processes

- Experience in technical accounting within PLC or large & complex business

- Hands on experience of being the primary account holder with external auditors

- Awareness of SOX & FCF Compliance background

- Stakeholder management experience

- Handling large teams and their management experience

Specific competencies (Desirable)

- Judgement

- Personal effectiveness

- IFRS experience - Desirable

Key Roles and Responsibilities

- Flawless execution of Operational deliverables through a robust operational and controls/compliance framework

- Drive Transformation across RTR processes to enable best in class performance and cost of operations

- Actively engage with customers to understand and address customer pain points

- Provide direction and coaching to the operations team for delivery of goals, promote a learning culture and build a strong team

- Align with customer goals and deliver on commitments consistently

- Ability to foresee risks, be proactive and predictive while developing mitigation plans

- Ability to build impactful customer relationship; enhance Net Promoter Score

Knowledge, Experience, Education

Essential

- CA with 13 - 15 years of experience in the R2R domain

- Prior Operations experience in the BPO Industry

- Experience in leading large teams

- Experience of leading / driving Transformational projects/initiatives

Desirable

- Transitions experience

External & internal contacts

- External: Client Leadership

- Internal: Relationship Managers / Enabling Functions / Global teams

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