Responsibilities:

- Ability to communicate with remote locations.

- Foster strong relationships with field representatives in advertising and property Publishers.

- Develop and implement best practices related to Contract Management, Order Management, Dispute resolution, Query management activities, reporting, communications, and team development.

- Responsible for creating an environment and culture that fosters process improvement, high performance teams, employee growth, extraordinary customer service,

- Responsible for establishing productivity and quality performance measurements, monitoring performance against established goals, and coaching employees on process improvements.

- Owns and enforces policies, controls, processes and procedures.

- Key contact for Sales personnel at field locations.

- Ensure all documentation is SOX compliant, up-to-date, accurate and easy to understand.

- Foster communication and teamwork within, and across, other departments.

- Perform standard supervisory functions for assigned employees (performance reviews, training, counseling, etc.).

- Hire, train, and motivate the team

Qualifications we seek in you!

Minimum qualifications :

- University graduate

- Experience managing a team size of 100+ people

- Strong customer service skills and focus.

Preferred qualifications :

- Master's degree

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to crafting a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube

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