Genpact - Senior Manager - Intelligent Operations

Function : Operations

Location of Work : Hyderabad, Jaipur, NCR, Kolkata, Bangalore

- We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.

- From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies- ways of working.

- Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do- on a foundation of unyielding integrity.

- We are Genpact. Transformation happens here. Come, be a part of our exciting journey!

- As an intelligent operating leader in Genpact, this role is not only high visibility but one that is bound to have very high growth potential. And that's why we are looking for a self-starter who is energetic, agile, and can provide direct leadership to operating teams, enabling them to deliver compelling financial outcomes while maximizing productivity.

In this role, you will :

- Own end-to-end client service delivery and P&L

- Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L

- Work closely with client CXO's and process owners, Genpact operating teams and global relationship managers for key accounts

- Develop a strategy for winning and transitioning new deals while running and growing the existing relationships

- Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability

- Lead the way in implementing new technologies in operations and display a strong executive presence

Responsibilities :

- Manage the delivery of outsourced services to ensure customer satisfaction and increased revenue through client up-sell

- Collaborate and work globally with other Genpact business leaders and functional leaders to create and commercialize existing and new product offerings

- Take the lead in working with digital teams on introducing breakthrough technology solutions into operations

- Manage global operations to achieve/exceed P&L expectations

- Leverage lean six sigma framework to drive continuous performance improvement

- Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.

- Collaborate in the new deal process including solutioning, pricing, due diligence, transition and stabilization

Qualifications :

- MBA from a top B school / Rank holder Chartered Accountant/ Graduate from top Engineering colleges

- 0-4 years of diverse operations experience

- Intellectual agility and analytical outlook

Reporting Relationship: You will have a direct reporting to a Global Operating leader

Band: 4D