Role - AVP Customer Service Operations (Fintech) Location - Hyderabad Shifts - Flexible - Manage Customer service operations in a global client-facing environment. - Working as a Service Delivery Leader for operations and liaise with service lines and delivery to ensure accurate solution design, cost, and fitment to the portfolio as well as to the operation strategy. - Relevant experience in leading large BPO teams of approx. 250+ people. People management skills. - Prior Customer Management exposure. - Preferably with Fin-Tech experience &amp; understanding of UPI payment, Wallet Applications, Digital money line of business, UPI competitors, and guidelines. - Drive creation of staffing plans, schedules, quality initiatives, process change initiatives. - Lean/Kaizen activities, and other change/Six Sigma initiatives for process improvements. - Deliver on Financial goals for the business; find opportunities for Growth &amp; deliver on growth commitments.

Hyderabad

Genpact - AVP - Customer Service Operations 

Genpact - AVP - Customer Service Operations  ,Job Description for Genpact - AVP - Customer Service Operations  in Genpact in  Hyderabad for (10-20) years of experience. Apply Now!

Job Description for Genpact - AVP - Customer Service Operations  in Genpact in  Hyderabad for (10-20) years of experience. Apply Now!