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20/07 Nida Memon
Consultant at Genpact

Views:2027 Applications:534 Rec. Actions:Recruiter Actions:23

Genpact - AVP - Banking Operations Management (10-20 yrs)

Delhi/Delhi NCR/Greater Noida/Gurgaon/Gurugram/Noida Job Code: 952708

- We are Inviting applications for the role of Assistant Vice President, Banking Operations Management!

- In this role, you will be responsible to support operations strategies for growth and improve customer experience & trust.

- Also responsible for providing support and conduct client conversations/diagnostics projects to crystallize solutions for long-term ops engagements- ultimately delivered through our operations centers worldwide.

Responsibilities :

- Undertake specific solutioning assignments in Operations to drive growth.

- Conceptualize and architect scalable solutions in the domain as part of broader banking industry convergence

- Provide thought leadership and diligent execution on diverse projects (consulting, assessment, analytics projects)

- Be responsible for profitable project execution in partnership with the delivery team and develop expertise in the offering areas

- Develop digital and technology-enabled solutions to transform efficient operations e.g. case management, RPA solutions

- Evangelize the solution and work along with the delivery teams to implement and strengthen the value proposition

- Identify and evaluate companies with leading / new solutions to develop partnerships for joint use cases. Keep a pulse on the market, client needs, and competitor solutions for the same

- Identify performance bottlenecks in the process and recommend technology-led interventions that can be introduced

- Build technical design and functional documentation for incumbent solutions built as needed

Qualifications we seek in you!

Minimum qualifications:

- Significant Knowledge in Banking Operations Management

- Good Interpersonal Skills to connect at the CXO level

- Experience with partner management for MIS/analytics team

- Validated experience in driving operations transformations using digital, analytics and process quality, operations strategy

- Experience in the latest banking operations solutions and emerging fraud areas

Preferred qualifications:

- Experience in operations management or banking domain is a plus.

- Excellent Interpersonal / Communication Skills/ Clear Thinker /Team Player

- Ability to work in a diverse environment and look after ambiguity.

Women-friendly workplace:

Maternity and Paternity Benefits

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