Genpact - Assistant Vice President - R2R Operations

Taleo ID's : CPG006386/ CPG006385

We are only looking for diverse profiles

Travel: - 20%

Location: Noida

Summary of Role / Profile:

Focus of the Function:

RTR Operations

Why does this job exist:

Responsible for running Best-in-class RTR Operation, Execute on Transformation Journey, drive customer engagement, develop & retention talent

How does the role add value:

By providing Genpact demonstrable depth in R2R - coach and mentor existing teams to move along the service value chain

How is this role unique from others:

This role is a combination of R2R domain skills, excellent people management skills and process improvement mindset, good commercial sense and excellent customer facing skills (executive presence, ability to listen and address specific problems, articulate acceptable and reasonable solutions, etc.)

Who are the key relationships for this role:

Customers / Relation Managers / Enabling Functions / Global teams

What are the minimum prior qualifications to be an applicant for this role: CA or ICWA

What are the key initiatives & challenges facing this role in the next six months to three years :

- Balance growth and maintain noise free existing operations across all geographies

- Identify opportunities to provide improved productivity and cost out to customer

- Communicate with customers at a strategic level and align to customer needs and expectations

- Partner with customer on major transformation projects

Specific competences ( Essential) :

- Excellent communication - verbal and written

- Strong Presentation skills

- Influencing skills

- Creative thinking/innovative mind-set/solution orientation

- Strong People Management skills

- Experience in driving Finance Transformations projects

- Ability to manage senior finance stakeholders

- 8-10 years of relevant experience in F&A Operations

- Handling large teams and their management experience

Key Roles and Responsibilities :

- Flawless execution on Operational deliverables through a robust operational and controls/compliance framework

- Drive lean/six sigma, best practices framework, case studies, benchmarking for making processes more efficient and effective

- Actively engage with customers to understand and address customer pain points

- Provide direction and coaching to the operations team for delivery of goals, promote a learning culture and build a strong team

- Deliver on the transformation agenda

- Align to customer goals and deliver on commitments consistently

- Ability to foresee risks, be proactive and predictive while developing mitigation plans

- Ability to build impactful customer relationship; enhance Net Promoter Score

Knowledge, Experience, Education :

Essential :

- CA with 10 years in the R2R domain

- Prior Operations experience in the BPO Industry

- Experience in leading large teams

Desirable :

- Involvement in Six Sigma initiatives and projects

- Transitions experience

External & internal contacts

External: Client Leadership

Internal: Relationship Managers / Enabling Functions / Global teams